Question 1

How do I contact MyPetVault support?

Accepted Answer

Email support@mypetvault.org. Tell us what's going on, what you tried, and which phone you're using if it matters. We're a small team and we read every message.

Question 2

How fast does MyPetVault reply to support emails?

Accepted Answer

We aim to reply within 48 hours. Security reports get a faster look — put 'Security disclosure' in the subject line so we see it first.

Question 3

Does MyPetVault have a support chat or phone number?

Accepted Answer

No. Email is the one way to reach us. One inbox, one human reading it — that's on purpose. For simple questions, the help articles usually cover it faster.

Question 4

Where do I report a security issue in MyPetVault?

Accepted Answer

Email support@mypetvault.org with 'Security disclosure' in the subject line. Include the issue, steps to reproduce, and any screenshots or payloads that help us find it.

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